Privacy Policy

Last updated: January 2024

1. Introduction

Clever Heron Travel Agency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clever-heron.com or use our travel services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable international privacy laws including the General Data Protection Regulation (GDPR) for European visitors.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport and identification details (for booking purposes)
• Payment information (processed securely through third-party providers)
• Communication records between you and our team
• Dietary requirements, accessibility needs, and other special requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookies Policy)

3. How We Use Your Information

We use your personal information to:

• Process travel bookings and reservations
• Communicate with you about your enquiries and bookings
• Provide customer support and respond to requests
• Send relevant travel information and updates
• Improve our services and website experience
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We may share your personal information with:

• Travel suppliers (airlines, hotels, tour operators) to fulfil your bookings
• Payment processors to complete transactions
• Professional advisers (lawyers, accountants) where necessary
• Government authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries outside Australia, including countries where travel services are provided. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Travel booking records are typically retained for seven years after your last booking.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Marketing Communications

With your consent, we may send you marketing communications about travel offers and services. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Clever Heron Travel Agency
Level 12, 45 Macquarie Street
Sydney NSW 2000
Australia

Email: [email protected]

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.